We take customer complaints very seriously as they offer us the opportunity to improve our services. Handelsbanken’s customer complaints policy applies throughout the whole Group. The policy states that all complaints must be dealt with correctly, carefully and as efficient as possible.
What should I do first If you have any concerns or if you would like to file a formal complaint, please contact your Account Manager.
When we have received your complaint, we will send you a confirmation of receipt, together with an assessment of when our review of the matter is expected to be completed.
Reappraisal of decisions If the response does not fully address your issues, please contact: Handelsbanken Customer complaints 8, Avenue Felix Faure 06000 Nice France Telephone: +33 (0)4 92 00 80 90 Email: firstname.lastname@example.org
Dissatisfied with the Bank's decision? If you are not satisfied with the decision of the Bank, you are welcome to contact an independent mediator. Free of charge.
Médiateur de la Fédération Bancaire Française (FBF) Monsieur le Médiateur de la FBF C.S. 151 75422 PARIS CEDEX 09